IT Desktop Support (Southeast Asia: Singapore and Philippines)
· Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.
· Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisors.
· Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies
· Provide level 1 troubleshooting & support network service.
· Provide introductory training and support on new hardware and software to staffs
· Provide hands-on assistance to network administrator located in Shanghai
· Test and evaluate new client-side hardware/software configuration.
· Document, upgrade or replace hardware and software systems.
· Follow standards & procedures defined by the global IT group
· Maintain hardware and software inventory, assist in IT asset management
Qualities/Skills Required:
· Bachelor’s degree in computer science or a computer-related field; or equivalent experience
· Speaks fluent English (and willing to learn Mandarin)
· 2 years of desktop supporting experience in a 60+ users environment
· Good knowledge and skill in Microsoft OS, 2000, 2003 Server, XP/Vista, Office suites 2003/2007, SQL Server 2000/2005, and variety applications.
· Knowledge of telecommunications, TCP/IP, Internet/Intranet technologies
· Skillful at PC assembly, broad functional knowledge of desktop computer hardware.
· Able to use diagnostic program to efficiently solve technical problems.
· Ability to keep up with new hardware, software and telecommunication technology.
· Good documentation and reporting skill in English.
· Ability to work independently and autonomously
· Must be a team player and have excellent interpersonal communication skills.
· Ability to analyze, identify requests quickly and able to communicator with all levels of technology users.
· Strong learning capability and commit to self-development
Interested applicants please forward your curriculum vitae with photo indicating date availability and expected salaries